Michael Walker Advertising Promotional Products, Imprinted Promotional Products, Advertising Specialties

We strive to provide you with an ordering process that benefits you with time-saving convenience and unsurpassed customer service. When placing an order you will be notified within 24 hours of any back orders and/or questions that may leave your order incomplete. When your order has been entered into our system you will automatically receive a confirmation by email. Once your order is shipped you will then be provided with a tracking number to eliminate your need of extra phone calls and the time to locate your order. The process leaves you more time to concentrate on growing your business. Please included all your company information, purchase order number and attention to in your fax or email when placing orders. For customized or personalization orders, we require to be notified either by email or fax to ensure precision. Please contact our customer service department to place your order.

We accept orders by;
- Phone: 1-800-668-6693 or 1-905-578-4911 please press '0' for customer service
- Fax: 1-905-578-1541
- Mail: 158 South Service Road, Stoney Creek, ON L8E 3H6 Canada

RETURNS - YOUR SATISFACTION GUARANTEED

Your satisfaction is always our top priority. We work with our vendor partners to guarantee the quality of the products that we offer and we want you to be 100% satisfied with your purchase. You can return purchased items (except customized merchandise unless defective) within 10 days of receipt for an exchange or credit less shipping charges. If your order was lost or damaged in transit, we will be glad to offer you a replacement or credit after the lost or damaged items(s) have gone through our loss and damage investigation process. Please document these damages and contact us to start a claim within 10 days of receipt. All returns require an authorization number to ensure that we efficiently process your merchandise, credit or exchange. Please contact our customer service department at 1-800-668-6693 or 1-905-578-4911.

PRICING & AVAILABILITY

Michael Walker Advertising is committed to providing you with the best possible price and service.

Policies

SALES TAX Orders shipped to the U.S.A. = NO DUTIES, TAXES OR EXTRA FEES will be added to your order. All orders shipped in Canada will be subject to GST and PST if applicable. Freight is extra, if you are concerned about what you are going to be charged please contact our customer service department to obtain a quote. Terms of sale payable upon receipt of invoice. PAYMENT OPTIONS VISA, Master Card or company check/cheque. SHIPMENTS Stock items will ship within 24 hrs. unless the items are temporarily unavailable (Our B/O waiting time can vary from 3 to 7 business days) Personalized or special orders can take up to 12 business days after artwork approval. INTERNATIONAL: All international orders will ship United Parcel Service. Orders shipping to Alaska, Hawaii and U.S. Territories are shipped UPS Next Day Air Saver or Second Day Air Saver if permitted. NO ADDITONAL FEES ARE ADDED FOR EXPRESS SERVICES. UPS PUBLISHED RATES PLUS VALUE OF MERCHANDISE. NO ADDITONAL CHARGES FOR INTERNATIONAL SHIPMENTS. DOMESTIC: All orders shipping throughout CANADA will ship United Parcel Service (UPS)unless otherwise requested.

Please call our customer service department if you would like to obtain a quote before we ship your product at 1-800-668-6693 or 1-905-578-4911.SAFETY & COMPLIANCE = GOOD BUSINESS
Michael Walker Advertising understands the need for product safety, care of our environment and social compliance. We work closely with our suppliers to offer you products that are less damaging to the planet, in addition to being safe for everyone to use. TRADESHOWS, SPECIAL EVENTS, GIFTWARE, AWARDS AND MORE
Michael Walker Advertising has the experience and knowledge to help you for the special occasion, please call our sale representatives or customer service staff for advice/ideas to insure your promotion is a hit. We could tell you that we have over 700,000 items available to us; however how many of those are quality products? We know, so let our experience work for you!